Support Plans & Tickets for Magento eCommerce & CMS

DevignCommerce.com present the best in breed support plans for Magento Merchants & Solution Providers and websites. Each Support Plan comes with a development instance, a monitoring service, custom portal, account & project management, ticket system, source code control, 4 hr response time and discounted ongoing development rates.

Intake

We need to know all details off your project with documentation. With the intake we will be able to answer all questions and start working. The time we need for the intake depends on the project and how well documented your project is.

Development Environment

A development instance will be set up with source control. Push changes live instantly & mistake proof!

What can be included in Support Plans?

  • Magento Certified Engineering support
    • Magento eCommerce Community Edition
    • Magento eCommerce Enterprise Edition
  • Support for CMS based websites:
    • WordPress
    • Joomla
    • Drupal
  • Comprehensive reactive support
  • Phone based support
  • Source code repository
  • Development / staging server
  • Proactive planning (+)
  • Magento Specific Metrics/Monitoring
  • Full Site Monitoring 24/7
  • Minor version updates and patches
  • Yearly status meeting
  • Creation and Management of support tickets for Magento and other 3rd party vendors.
  • Reduced cost on future development hours

Bug fix, new functionality, phone support, theming, mobile, you name it, we do it.
Talk direct to a Devign team member or even Magento certified developer!

Tickets

4 hr response time during office hours for blocker tickets.

Submit tickets by phone, mail or on our customer panel/website and watch you tasks evolve in real time.

Devigns

Service is provided based on Devigns: 1 Devign = 15 minutes.

1 ticket is minimal 1 Devign.

Support Plan Clients can save up to 20% on development work.

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